House of Iris provides bespoke, premium catering services, primarily intended for private aviation and high-end clientele. Services are provided strictly on a pre-order basis and may include:
These Terms & Conditions ("Terms") govern all catering and related services provided by House of Iris ("House of Iris", "we", "us", "our") to any client ("Client", "you", "your"). By submitting an order request and/or confirming an order, the Client acknowledges that they have read, understood, and agreed to these Terms in full.
01.
Scope of Services
- preparation and packaging of food and beverages,
- sourcing of premium or specialty products upon request,
- personalized items (custom menus, cards, branded packaging, special sets),
- coordination of delivery timing and handover instructions.
House of Iris reserves the right to decline any request at its sole discretion based on availability, timing, logistics, or operational feasibility.
02.
Ordering Lead Time
- All orders must be placed no later than 24 hours prior to the requested delivery time.
- A 48-hour lead time is strongly preferred to ensure optimal sourcing, preparation, and quality.
- Orders submitted with less than 24 hours' notice may be declined without obligation or liability.
- Acceptance of any short-notice order remains entirely at the discretion of House of Iris.
03.
Order Requests & Confirmation
- All order requests must be submitted in writing, primarily via email.
- An order is considered officially accepted only when it has been explicitly confirmed in writing by House of Iris, and full payment has been received in advance.
- Inquiries, draft menus, informal discussions, or automatic email replies do not constitute order acceptance.
- House of Iris reserves the right to request clarifications or modifications before confirming any order.
04.
Pricing & Availability
- All prices are provided upon request and confirmed in writing prior to payment.
- Prices are subject to availability of ingredients, market conditions, and supplier pricing at the time of confirmation.
- Product composition, presentation, and packaging may vary slightly due to seasonality or sourcing constraints.
- In case a specific item or ingredient becomes unavailable, House of Iris may propose a suitable alternative of comparable quality.
05.
Payment Terms
- Full prepayment is mandatory for all orders.
- Payment must be made online and in advance, only after written order confirmation by House of Iris.
- Payment upon delivery is not accepted.
- No preparation, sourcing, or delivery will commence until payment has been fully received and confirmed.
- All prices are exclusive of any applicable taxes unless explicitly stated otherwise.
06.
Payment via Handling Agencies
- As a standard policy, House of Iris requires full prepayment prior to order preparation and delivery.
- In selected cases, and subject to prior approval, payment may be arranged via a recognized ground handling agent or FBO with whom House of Iris maintains an established working relationship.
- Such arrangements are available exclusively for handling agencies approved by House of Iris in advance and may be subject to specific billing terms agreed on a case-by-case basis.
- When payment is arranged via an approved handling agent, the handling agent assumes responsibility for settlement of the confirmed invoice. House of Iris reserves the right to require written confirmation of payment responsibility prior to order execution.
- Deferred payment, post-delivery invoicing, or credit terms are not available unless explicitly agreed in writing by House of Iris.
07.
Cancellations — General Rules
- All cancellations must be submitted in writing via email.
- A cancellation becomes effective only once acknowledged by House of Iris in writing.
- Verbal cancellations or unconfirmed messages are not considered valid.
08.
Cancellation Fees & Refund Policy
Due to the bespoke nature of the service and advance sourcing of premium products, the following cancellation policy applies:
- No refund will be issued for products already purchased, prepared, customized, or otherwise non-refundable.
- 50% of the total order value,
- plus the full cost of all non-refundable or non-reusable items.
- 100% of the total order value is charged.
- No refunds will be issued under any circumstances.
09.
Non-Refundable Items
Non-refundable items include, but are not limited to: specialty or luxury ingredients, products with a short shelf life, customized or branded packaging, personalized items, and express sourcing.
10.
Delivery & Handover
Responsibility for the catering transfers to the Client at the moment of handover. House of Iris is not responsible for delays or issues caused by third parties after handover.
In the context of aviation operations, handover is considered completed once the catering is delivered to the designated crew member, aircraft, or handling representative.
11.
Food Safety & Storage
Once handed over, proper storage, temperature control, and handling of food are the sole responsibility of the Client.
12.
Quality Claims
All items must be inspected immediately upon delivery. Claims made after delivery or consumption will not be accepted.
13.
Limitation of Liability
House of Iris' liability is strictly limited to the value of the confirmed order.
14.
Force Majeure
House of Iris shall not be liable for failure or delay in performance caused by events beyond reasonable control.
15.
Intellectual Property
All menus, concepts, branding, text, visuals, and materials remain the intellectual property of House of Iris.
16.
Modifications of Terms
House of Iris reserves the right to amend these Terms at any time. The version applicable is the one in effect at the time of written order confirmation.
17.
Governing Law & Jurisdiction
These Terms & Conditions are governed by the laws of the Republic of Serbia. Any disputes shall fall under the exclusive jurisdiction of the competent courts in Serbia.